Frequently Asked Questions:
1. What are the Company’s hours of operation?
Our regular operating hours can be found on our Contact Details page
2. What is the relationship between Bermuda Gas & BELCO?
Each is a subsidiary company of Ascendant Group Limited. Our parent company also owns PureNERGY Renewables, Ltd., Sigma Corporate Services Limited and InVenture Limited.
3. Why would I want to use propane gas instead of electricity?
Propane offers an excellent alternative to electricity due to its high efficiency, convenience and low cost.
Propane is clean burning and reliable, but most importantly, switching to propane can reduce your energy bill by as much as 20%!
Visit our Propane Facts page to find more ways propane can benefit you.
4. How is propane gas more environmentally friendly?
Propane is an approved ‘clean’ fuel, listed in the 1990 Clean Air Act and the Energy Policy Act of 1992, as it emits fewer greenhouse gases than
other fuels, like gasoline and diesel, and is non-toxic.
Our Environmental Benefits page contains more information on propane’s environmental qualities.
5. How does switching to gas save me time and money?
Propane is valued for its efficiency and cost effectiveness as well as its speed and convenience.
From cooking ranges to clothes dryers, propane appliances offer highly economical and effective alternatives to their electric counterparts.
Take a look at our Cutting Costs page to
find out more.
6. How do I make the switch to propane gas?
Making the switch is easy! Click here to find out how.
7. Is using propane gas safe? What about leaks?
Propane is widely considered to be a very safe and easy-to-handle fuel, and because of its high ignition point, it is very difficult to set alight accidentally in the event of a leak.
Propane is colourless and odourless, thus a special chemical is added to give propane its distinct smell, making it easier to detect.
For a full list of propane safety tips and procedures, click here.
8. How do I refill my cylinders? What do I do with my old cylinders?
All 100 lb cylinders are the property of Bermuda Gas, and are maintained and replaced by certified Bermuda Gas technicians. Simply call 295-3111 to have your cylinders refilled or replaced.
Smaller barbecue cylinders are owned outright by the purchaser, and must be transported to the Serpentine Road Gas Distribution Centre,
or to one of several RUBiS Service Stations throughout the Island, in order to be refilled.
The staff at the Serpentine Road Gas Distribution Centre are also happy to refill cylinders for floor buffers or fork trucks, and can assist you with any problems you may have with your barbecue cylinders.
Our Gas Sales page has more information on cylinder replacement as well as the barbecue cylinder exchange programme.
For a complete list of barbecue cylinder exchange locations, click here.
9. How do I get gas for my home? How do I start an account?
You must have a Bermuda Gas account in order to purchase 100 lb cylinders or bulk propane for your home or business.
To start a Bermuda Gas account, follow the instructions found on our New Account Sign-up page.
Orders can then be placed in person, by telephone, fax or email. More information can be found on our Order Gas page.
10. How do I make payments?
Information on various payment methods can be found here.
11. Where are you located?
Click here for a map of our locations, or visit our Contact Details page.